ⓒ2008 YD Ahn What is management? Is is a science? Is it a practice? Is it an art? Well, it's nothing but common sense. It is Thou shalt not treat others in the way thou wouldst not be treated. It is 己所不欲 勿施於人. Just put yourself in their shoes to know what your customers want from you! Simply put yourself in their shoes to know what your employees want from yo..